HZC Power is a growing e-commerce company in the field of motorized garden tools and machines. To further expand our growing market share, we need you to strengthen our marketing department in Krefeld.
Customer service
What awaits you?
- You help our customers with all individual concerns relating to their order, payment processing and delivery
- If you have any questions about our products, you will be the first point of contact and will provide professional support via email or telephone
- Receipt, processing and settlement of customer complaints
- Help customers independently with complaints about the machines and find solutions together with the customer
- You are happy to accept customer complaints and take great care to find a quick and satisfactory solution.
- Support and development of important sales platforms in Germany and the EU countries
- Control of pricing policy and planning of special online offers and promotions
- Master data and contract maintenance as well as participation in inventory
What should you bring?
- Enjoy contact with people
- Excellent service orientation as well as consulting and mediation skills
- Very good written and oral knowledge of German
- Completed vocational training in the field of mechanical engineering comparatively technical knowledge advantageous
- Quick comprehension as well as independent, structured and result-oriented way of working
- Good communication skills, high reliability
You can say that you are an absolute team player
We offer:
- an attractive salary
- Fixed and regulated working hours from Monday to Friday, a varied and interesting workplace
- Flat hierarchies and exciting, independent, innovative projects
- Work in a committed and competent team
Our small, dynamic and motivated team looks forward to meeting your creative minds!
Type of position: Full-time, permanent position
(Junior) Content Manager (m/f/d)
What awaits you?
- You write informative, original and appealing blog posts for a clear target group.
- You check and edit the editorial print content (product manual, catalogs, etc.).
- You manage our online shop with regard to the content and product descriptions.
- You will support us in creating relevant content and use your creativity to increase our reach and increase the engagement of our followers.
- You are responsible for creating and editing newsletters.
- Compulsory/voluntary internship possible
What should you bring?
- You have completed professional training as a marketing communications clerk, media designer or comparable qualification with relevant professional experience
- Or you have a completed degree with a focus on communication, journalism, media, marketing, translation or similar.
- First professional experience in a comparable position in the area of content management.
- Editorial or marketing knowledge.
- German at a native level and good knowledge of English. Dutch is a plus.
- You are characterized by your enthusiasm, commitment, initiative and careful work
We offer:
- Lots of freedom to realize your ideas and try new things with us
- A varied job with personal development opportunities
- A versatile and varied job with a committed and competent team
Junior Sales Manager (m/f/d)
What awaits you?
- You are responsible for the support and development of various sales platforms in Germany and other European countries. In this context, you will create creative communication concepts for various online channels
- You are a central contact person for our customers and you will be happy to provide professional advice via email or telephone if you have any questions about our products, use and application. You will help with all individual concerns relating to orders, payment processing and deliveries, so that long-term and sustainable customer relationships are created
- Receipt, processing and settlement of customer complaints
- Help customers independently with complaints about the machines and find solutions together with the customer
- You are happy to accept customer complaints and take great care to find a quick and satisfactory solution.
- You are just as committed to handling administrative tasks (e.g. writing offers, textual development of online content) as you are to organizing the delivery of the machines
- You are jointly responsible for project management as part of process optimization and marketing automation with the aim of lead generation
What should you bring?
- You have successfully completed a university degree (ideally in business or economics, economics) or comparable commercial training with professional experience
- You already have experience in sales or in the area of e-commerce (B2C).
- You have a quick comprehension as well as an independent, structured and result-oriented way of working
- You are enthusiastic about technology and, ideally, have already acquired technical knowledge and enjoy working in a young, dynamic team
- You are characterized by a friendly & communicative nature, a high level of organizational competence and initiative as well as analytical, strategic and solution-oriented thinking and action
We offer:
- A versatile & varied work with personal development opportunities
- Great working atmosphere, open communication and a young, committed and competent team in flat hierarchies
- An attractive and fair salary with flexible working hours from Monday to Friday
(Junior) Online Marketing Manager (m/f/d)
What awaits you?
- You will take care of the conception, planning, control and optimization of SEO/SEA measures
- You design ongoing optimization measures based on analyzes of performance metrics
- You take care of communication on the social media channels (Facebook, Instagram, YouTube)
- You are involved in the planning, implementation, editing and publication of product videos and photos
- You are responsible for updating websites
- You are responsible for continually maintaining and updating the blog and its content
What should you bring?
- You have completed professional training as a marketing communications clerk, media designer or web developer or comparable qualification with relevant professional experience
- Or you have a completed degree with a focus on marketing/online marketing/e-commerce/KoMedia or similar
- You are characterized by your enthusiasm, commitment, initiative and careful work
- You have strong communication skills and are motivated to put creative words on paper
- Knowledge of marketing is an advantage
We offer:
- Lots of freedom to realize your ideas and try new things with us
- A varied job with personal development opportunities
- A versatile and varied job with a committed and competent team
Technical support / technician (m/f/d)
What awaits you?
- You are responsible for the technical clarification and recording of customer orders for our products such as mini excavators or wood splitters.
- Both the technical inspection and complete clarification of orders up to the technical release are part of your daily business.
- As a competent contact person and problem-free person, you will make your contribution to inspiring our customers and sales partners with technically and economically ideal solutions.
- In addition, you will contribute your ideas to product and process improvements
- You examine the machines independently and carry out error analyzes
- You process complaints and repair defective machines independently
What should you bring?
- You have completed training in the technical field, e.g. training in metal construction with a technician, mechatronics engineer, industrial mechanic or a comparable qualification.
- You also have a strong technical understanding.
- A customer- and solution-oriented way of working is a given for you, and you always have the craftsmanship and production feasibility in the back of your mind
- You are highly motivated to learn new things and expand your knowledge (especially about our products), have a quick comprehension and a high willingness to learn
- You are characterized by your flexibility, resilience and empathy
We offer:
- A modern workplace awaits you in a motivated and competent team
- Our comprehensive induction and product training also provide the best conditions for newcomers to the industry
- A varied job with personal development opportunities
Does that sound like you?
We are looking forward to your application!
Email: hr@hzc-power.com
HZC Power GmbH
Europark Fichtenhain A 13b
47807 Krefeld
Type of position: Full-time